It is entirely up to you. You can stay around to catch up on other chores or simply relax and make sure your happy with our work. If your away on holidays or at work just think of the surprise you will get when you come home to a great lawn. It feels so good to see. You don’t have to be at home.

It means that your level of happiness with our work is to a very high level. If in the unlikely event you are unhappy with our work we will work to rectify the problem or refund your money. There will be absolutely no grief from us. If we are unable to resolve the problem we will be more than happy to refund your hard earned money.

Procedure:

1. Call us within 48 hours of the lawn mowing package being completed.
2. We will respond within 24 hours and if ok with you, take photos of the issue.
3. If the problem is small we will rectify there and then or reschedule at no cost to you.
4. In the event that a mutual resolution can’t be achieved we will give a full 100% refund.

Yes, we fully understand that emergencies can pop up from time to time. Even so, we ask clients to try and give us 24 hours notice of a cancelation or rescheduled service. Where a client cancels or rescheduled within a 48 hours period, more than 2 times in one year, we will require $30 cancellation fee thereafter for each cancelation or reschedule *.

Our standard lawn mowing service in the Greater Ballarat area includes lawn mowing, whipper snipping/edging and leaf/grass blowing. The price is pre calculated through our booking system which take into account the general area to me mowed.

1. Tree lopping (extra service).
2. Cleaning excess pet waste.
3. Under health and safety regulations we cannot perform work at temperatures above 36 Degrees celsius.
4. Any task that may cause harm to pedestrians or homeowners.
5. Any task that would put the lawn care specialist in immediate danger.

Note: we will always carry out a dynamic risk assessment prior to completing a task. There is not many activities we can not work out a solution to.